Virtual Spaces: Cyber security and Legal aspects

Security Perception

User perception of security is shaped not only by technical safeguards but also by personal interactions, clear communication, and accessible security measures. A seamless and reassuring user experience can be achieved by ensuring transparency, inclusivity, and ease of use.

  • Implement multi-factor authentication (MFA) in a user-friendly manner, ensuring accessibility for individuals with disabilities.
  • Display verified service personnel profiles, including credentials and user ratings, in an easy-to-read format.
  • Use end-to-end encryption for communication channels while ensuring the process remains simple and non-intrusive.
  • Provide real-time notifications before any service interaction, allowing users to prepare for engagement.
  • Introduce a clear and intuitive «Help» or emergency button for immediate security assistance.
  • Allow users to provide feedback on security concerns through an accessible, anonymized system.
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