Virtual Spaces: Cyber security and Legal aspects

Security Perception

User perception of security is shaped not only by technical safeguards but also by personal interactions, clear communication, and accessible security measures. A seamless and reassuring user experience can be achieved by ensuring transparency, inclusivity, and ease of use.

Virtual platform that provides information about the name of the transport company, the rating and identification of the driver and vehicle model, real-time notifications and assistance to people with reduced mobility.
  • Implement multi-factor authentication (MFA) in a user-friendly manner, ensuring accessibility for individuals with disabilities.
  • Display verified service personnel profiles, including credentials and user ratings, in an easy-to-read format.
  • Use end-to-end encryption for communication channels while ensuring the process remains simple and non-intrusive.
  • Provide real-time notifications before any service interaction, allowing users to prepare for engagement.
  • Introduce a clear and intuitive «Help» or emergency button for immediate security assistance.
  • Allow users to provide feedback on security concerns through an accessible, anonymized system.
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