User-Friendly Lobby
The lobby should have a clearly visible information desk with signage pointing to restrooms and elevators/stairs, as well as interactive points with touchscreens and maps. Reception counters should include a section accessible to wheelchair users and systems for those with hearing impairments. Tactile guide paths should lead from entrances to information points, providing clear, easy-to-follow routes without overwhelming visitors.
- The lobby should have an information desk that’s easy to find, with clear signs pointing to the restrooms and elevators/stairs. There should also be information points near the entrances or in other visible spots. If there’s no staff at the information points, there should be signs, screens, and maps that people can touch.
- Reception counters should have at least one section that’s low enough for wheelchair users and others to reach comfortably. There should also be special systems at the counters to help people with hearing impairments.
- There should be tactile guide paths leading from the entrances to the information points. These paths should be easy to follow, but not too many, so people don’t get confused.
Sources
- https://accessible-eu-centre.ec.europa.eu/content-corner/digital-library/en-172102021-accessibility-and-usability-built-environment-functional-requirements_en
- https://www.access-board.gov/adaag-1991-2002.html#2.%20GENERAL
- https://universaldesign.ie/built-environment/building-for-everyone/building-for-everyone-full-series
- https://www.codigotecnico.org/pdf/Documentos/SUA/DccSUA.pdf